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14/05 Mitali Tyagi
HR Manager at Zupee

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Zupee - Executive - CRM (0-2 yrs)

Gurgaon/Gurugram Job Code: 119211

CRM Executive

Zupee is India's hottest Real Money Quizzing Platform. We are a Pre-Series A funded startup with a mission to become the biggest cash gaming platform in the world.

The aim of this is to lead & manage the customer support / success team, to ensure best utilization & adoption of the Zupee app.

Key Responsibilities:

1. Ensuring users are seamlessly enjoying Zupee mobile or web application.

2. Handling inbound & outbound calls, chats, email enquiries & orders.

3. Constantly interacting and communicating with technical team to resolve issues coming from customers promptly.

4. Handle all the operations related to transactions, gameplay etc.

Required Background :

1. 0-2 years of experience in handling customer facing back role

2. Strong analytical & problem- solving skills

3. Excellent written & verbal communication skills

4. High level of self-motivation to take up the KRAs & push them

5. Ability to analyse data in Excel

6. Desired candidate should be comfortable with rotational shifts

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