Senior Executive HR at Zopper
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Zopper - Manager - Customer Support (5-8 yrs)
Zopper - Customer Support Manager
- Excellent verbal and written communication skills.
- The ability to maintain calm under pressure.
- Manage and train Customer Service Team.
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis.
- Delivering a comprehensive service to enquiring customers.
- Managing a large number of incoming calls and emails.
- Keeping a record of customer interaction and details of actions taken.
- Coordinating with internal teams to provide end to end solution on customer query.
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