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01/12 Sara
HR at Zoopero Marketing Private Limited

Views:90 Applications:21 Rec. Actions:Recruiter Actions:21

Zoopero - Customer Support Role - Email & Chat Process (1-5 yrs)

Pune Job Code: 187846

Roles and Responsibilities :

- Excellent communication skills in English.

- Good typing speed.

- Graduate with a minimum of one year experience in the Email / Chat process

Rotational shifts - Any 9 hours shift

Salary - 18K-25K

Location: Pune, Koregaon Park, Maharashtra

Description :

- Interact with users through a series of actions and answer all queries, resolve issues via chat/email.

- Maintain and update records for daily queries and escalation.

- Support the roll-out of new application features.

- Troubleshoot systems, network problems, diagnosing and solving software issues at the user's end.

- Explain the services to the client and suggest the best suitable service.

- Manage to allocate the wok to the operations steam keeping individual's expertise in mind.

- Talking to the operation's team to ensure flawless work.

- Ensure flow in operations.

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