HR at Zoopero Marketing Private Limited
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Zoopero - Customer Support Role - Email & Chat Process (1-5 yrs)
Roles and Responsibilities :
- Excellent communication skills in English.
- Good typing speed.
- Graduate with a minimum of one year experience in the Email / Chat process
Rotational shifts - Any 9 hours shift
Salary - 18K-25K
Location: Pune, Koregaon Park, Maharashtra
- Interact with users through a series of actions and answer all queries, resolve issues via chat/email.
- Maintain and update records for daily queries and escalation.
- Support the roll-out of new application features.
- Troubleshoot systems, network problems, diagnosing and solving software issues at the user's end.
- Explain the services to the client and suggest the best suitable service.
- Manage to allocate the wok to the operations steam keeping individual's expertise in mind.
- Talking to the operation's team to ensure flawless work.
- Ensure flow in operations.