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14/01 Sara
HR at Zoopero Marketing Private Limited

Views:28 Applications:8 Rec. Actions:Recruiter Actions:5

Zoopero - Customer Support Role - Email & Chat Process (1-3 yrs)

Pune Job Code: 193758

Job Description :

- Interact with users through a series of actions and answer all queries, resolve issues via chat/email.

- Maintain and update records for daily queries and escalation.

- Support the roll-out of new application features.

- Troubleshoot systems, network problems, diagnosing and solving software issues at the user's end.

- Explain the services to the client and suggest the best suitable service.

- Manage to allocate the wok to the operations steam keeping individual's expertise in mind.

- Talking to the operation's team to ensure flawless work.

- Ensure flow in operations.

Other Details:

- Excellent communication skills in English.

- Good typing speed.

- Graduate with a minimum of one year experience in the Email / Chat process.

Experience: 1 - 4 years

- Rotational shifts - Any 9 hours shift.

- Salary - 18K-25K

- Location: Pune, Koregaon Park, Maharashtra

Apply only if you can work from office and fill this position on urgent basis.

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