Deliverables (Maximum 5-6 key responsibilities) : 

- Building channel productivity

- Increase distribution spread

- Managing customer relationships to minimize churn

- Managing team performance and motivation in a highly competitive market

- Increase net additions and acquisition rental revenue

- Managing workforce to leverage opportunities for cross-selling of different products

- To ensure customer Satisfaction by keeping a check on complaints/ wrong commitments by team/ enquires etc

Major Challenges :

1. Maintaining high revenues and profits despite lower call charges

2. 100% + penetrated market.

3. Maintaining a good level of employee engagement

4. Ensuring customer satisfaction through proper handling of customer service team, and through training of sales professionals on sensitivity to customer needs

5. Channel partners ROI

6. Managing customer relationship in the face of increasing competition

Decision level

Prime: Final Decision Making authority, accountable to the Management

1) Creation of B2C sales strategies

2) Management of the processes and systems to be used in the zone

Shared: Decisions reached jointly with peers on a collective basis

1) Zonal strategies for management of different product segments and product lines

2) Collaboration with different departments such as Technical, Finance, Customer Service, to better fulfill customer needs

Contributory: Makes a major contribution to a decision or policy judgment reached by others

1) Development of distribution spread for the zone

2) Deciding the trade incentive to be given to the different team members

Demonstrate (Key competencies)

- Teamwork and collaboration

- Analytical and problems Solving abilities

- Execution of Strategies

- Leadership qualities

- Results orientation

- Networking and inter-personal skills

- Consulting, Facilitation and Selling skills

Must Have Skills :

- Ability to ensure excellence in execution

- Ability to collaborate and work with large teams

- Analyze data and draw insights

- Consultation, facilitation and selling skills

- Enterprising and ability to convince stakeholders

- Basic computer literacy MS Office - Excel

Key Responsibilities :

- Strengthen the distribution and sales network by increasing the SIM & Data Selling Outlets to the maximum possible extent in the assigned territory. Ensure existing customers are adequately serviced

- Understand the market demographics and drive sales strategy according to customer segments

- Drive the basic distribution parameters such as Channel profitability and Channel satisfaction

- Initiate active relationship management programs through continuous and effective engagement with Retailers and Field Sales Executives (FSE)

- Increase value for Partners i.e. Distributors, Retailers and Field Sales Executives through systematic marketing and merchandising activities

- Develop timely Market Intelligence reports, detailing the changing customer trends and competitors' performance

- Work closely with the network team to understand and improve mobile network in the markets

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