Key Account Manager at New Way Staffing Solutions Pvt. Ltd.
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Zonal Sales Manager - Franchisee Retail - Telecom (5-7 yrs)
Zonal Sales Manager - Franchisee Retail
Job Description :
Role : ZSM FR
Reports to : Retail Head
Area : Mumbai - Central and Harbour line
Exp : 6-10 Yrs
Education : MBA (Any) mandatory
- This role will manage FRMs and drive the retail business through franchise Sales & Operations mix
Purpose of the Job :
- This role will responsible for managing operations and expansion of Company store & ensure they deliver a best in class experience. This role will liaison with Circles, marketing & CS to ensure that stores receive the requisite support, while complying totally with defined guidelines.
- The role will manage 4-6 FRMs and around 45-60 channel partners. The objective of the role is to ensure implementation of retail strategy effectively and grow postpaid share in the given
- Postpaid growth in the given market
- Improved & adequate infrastructure
- Drive customer centricity among all stores to ensure best service
- Improvement in NPS
- Expansion of Store as per the location strategy
- New stores productivity as per the guidelines
- Ensure all new franchisees partners are aligned & imbibe serve to sell as way of life
- Drive Postpaid growth & profitability
- Significant QOQ improvement in postpaid sales numbers as per the expected growth.
- Drive all LOBs through franchise Stores
- Drive the relevant focus products at all times.
- Monitor performance at store level and put into action plans of improvement
- Local area catchment programs in conjunction with Circle marketing team
- Quality of sales focus reduction in decay, HRP%, data attach & same store growth
Store Operations :
- Management of all vendor & partner relationships
- Maximize efficiency of Circle support processes to ensure error free retail operations
- Ensuring total compliance with all defined processes & systems
- Identification of issues & areas of improvement based on on-going analysis of KPIs
People Development / Team Management :
- 100% trained & certified team of FRMs & Store staff.
- Hire and train good quality store managers for stores.
- Ensure deployment of national training initiatives; supplement through local inputs
Customer Experience :
- Drive Zero faults & failures
- Reduction in complaints from the customers
- Drive Zero PNP from partners
- Responsibility for delivery of agreed service KPIs
- Identify areas of improvement & ensure implementation of programs in its true spirit
- Resolution of conflicting directions between service & sales process/ manpower attrition/ managing franchisee/ delivery of profitability/ geographical spread of operations