Zonal Retail Manager - Sales - FMCG (4-8 yrs)
Zonal Retail Manager
Store and Franchise Operations & Audit / Compliance :
- Adherence of Store and Franchise Operations in line with pre-defined SOPs
- Ensure that the look and feel of the store and franchise is as per guidelines/standards
- Track efficient Cash handling; prevent shoplifting / ensure safety and security
- Visual merchandising as per plan / guidelines
- Inventory and stock management to prevent stock-outs or excess Inventory
- KPI reporting as per guidelines and on-time
Profitability :
- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell /Sale of Devices
- To ensure required MIS & tracking at CRO levels
- Provide suggestions /feedback to improve store productivity
People Development / Team Management :
- To ensure daily roistering & briefing to outsourced store and franchise staff
- Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
- Ensure motivation & development of outsourced store and franchise staff
Customer Experience :
- Ensure adherence to guidelines
- Marketing Promotion Implementation
- Manage staff allocation based on demand at point in time
- Personally step in to handle demanding customers
- Provide suggestions for improvements
Key Challenges :
- Addressing irate customers & consistently delivering customer delight
- Daily unexpected operational issues
- Delivering revenue targets
- Managing morale & attrition of outsourced staff
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
