08/08 Baleet Singh
Key Account Manager at New Way Staffing Solutions Pvt. Ltd.

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Zonal Retail Manager - Consumer Durable (3-4 yrs)

Mysore Job Code: 86219

Zonal Own Retail Manager

Purpose of the Job :

This role has direct responsibility of the handling the Zonal Own Retail and Zonal Own Franchisee owned Stores supported by Store Managers who are under the payroll and third party rolls. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met and making stores for required productivity

Key Deliverables :

Store and Franchise Operations & Audit / Compliance :

- Adherence of Store and Franchise Operations in line with pre-defined SOPs

- Ensure that the look and feel of the store and franchise is as per guidelines/standards

- Track efficient Cash handling; prevent shoplifting / ensure safety and security

- Visual merchandising as per plan / guidelines

- Inventory and stock management to prevent stock-outs or excess Inventory

- KPI reporting as per guidelines and on-time

Profitability :

- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell /Sale of Devices

- To ensure required MIS & tracking at CRO levels

- Provide suggestions /feedback to improve store productivity

People Development / Team Management :

- To ensure daily roistering& briefing to outsourced store and franchise staff

- Ensure that attrition issues (planned & unplanned) are escalated for timely resolution

- Ensure motivation & development of outsourced store and franchise staff

Customer Experience :

- Ensure adherence to guidelines

- Marketing Promotion Implementation

- Manage staff allocation based on demand at point in time

- Personally step in to handle demanding customers

- Provide suggestions for improvements

Key Challenges :

- Addressing irate customers & consistently delivering customer delight

- Daily unexpected operational issues

- Delivering revenue targets

- Managing morale & attrition of outsourced staff

Qualification & Key skills/ competencies :

- MBA/Graduate

- 3-4 years of retail shop floor experience, preferred sectors: Modern retail, Telecom, Consumer Durables, Apparel/ fashion

- Ensuring rigorous adherence to systems & processes

- High energy with a positive disposition

- Ability to manage unexpected circumstances

- Teamwork & collaboration

Team size :

Direct - Showroom Managers depending on number of stores handled

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