HR at Zolve Innovations Pvt Ltd
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Zolve - Customer Support Role (1-8 yrs)
- Communicating with customers through chat
- Take ownership of the tickets and resolve the inquiry to customer's expectations to deepen the relationship and achieve highest level of customer satisfaction
- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
- Keeping records of customer interactions, transactions, comments, and complaints.
- Build rapport quickly with customers/clients and put them at ease
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
- Keeping yourself updated on company products to effectively manage customer queries
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
