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05/10 Parvinder Kohli
DGM - HR at ZIM Integrated Shipping Services

Views:1028 Applications:129 Rec. Actions:Recruiter Actions:97

ZIM Integrated Shipping Services - Manager - Customer Service (12-15 yrs)

Mumbai Job Code: 237132

The main purpose of the role is to Consistently work towards improvising and delivering excellent customer service levels, via the below set of KPI's:

1. CS team performance :

Service Units Management (managing the CS team)

2. KPI's :

Achieve the Customer service KPI's which includes Freight Correctors / Manifest corrector reasons / E-Commerce/ Auto rating, GSS performance, Customer Experience Survey and CS Response time and SLA of emails and calls.

3. Customer Relation :

Customer Experience and satisfaction levels (includes liaising with GSS), strengthening customer relationship and Customer Retention

4. Execution of improvement plan :

Execution of improvement plan for better CS survey results.

CANDIDATE WITH SHIPPING EXPERIEMCE ONLY APPLY

Experience level - 12-16 years

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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