We at Zepo are looking for an eager-to-learn Support Associate. This person is a key leader in improving and strengthening experience, focused on an exceptional customer journey. We are looking for people who love & enjoy doing customer service.

Zepo is an end-to-end e-commerce solution provider that helps businesses sell online and create successful brands. Working for Zepo is defined by constantly being on your tip-toes and outdoing your own self. If you are smart, driven and determined to make a difference, life at Zepo is something that you will love.

Some of the pros of working at Zepo:

- A team that works, plays, travels and parties together

- Exponential Learning & Accelerated Career Growth

- Comfortable office space with no cubicles whatsoever. It is your second home.

- Amazing work culture and a freedom to work by your own rule book!

To know more, visit: https://www.zepo.in/

Responsibilities:

- Managing incoming calls and customer service inquiries

- Generating sales leads that develop into new customers

- Identifying and assessing customers- needs to achieve satisfaction

- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

- Accommodates client disabilities by recommending correct solutions to the blockers they are facing while using our services.

- Improves Software performance by identifying problems; recommending

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

Skills:

- Proven customer support experience or experience as a client service representative

- Strong phone contact handling skills and active listening

- Familiarity with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

- High school degree

- Support Representative Entry Level Skills and Qualifications:

Problem Solving, Freshdesk/ Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration

CTC: 1.5-2.5 LPA (based on experience)

Experience: Minimum of 6 Months in customer service or front desk, preference will be given to candidates from tech/e-commerce background

If you think you have that - whatever it takes- attitude for such a role, apply now!

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