Lead HR at ZentrumHub Solutions Pvt. Ltd.
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Zentrumhub - Executive - Customer Success (3-5 yrs)
Title: Customer Success Engineer
Responsibilities:
- Develop Healthy Customer Relationship
- Enhances Customer Training
- Analyse customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Aid in product design and product development.
- Builds Trust and Transparency with Clients
- Encourages Customers to Upgrade their Products
Candidate requirements:
- Proven experience in the field.
- Highly organized and able to multi-task.
- Customer-First Mindset, Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener. Engineering background preferable.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
