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30/06 Sonam Kaushal
HR Manager at Zenga TV

Views:88 Applications:35 Rec. Actions:Recruiter Actions:4

Zenga TV - Customer Care Role (1-4 yrs)

Pune Job Code: 165049


- Attend customer calls and assist them in resolving issues regarding the product/service.

- A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

- Customer service representatives can put themselves in their customers- shoes and advocate for them when necessary.

- Customer feedback is priceless, and these CSRs should gather that for the customers.

- Troubleshooting and investigating if they don- t have enough information to resolve customer complaints.

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