About Zenatix :

Zenatix is a data-driven connected solutions company and a part of Hero Electronix - the $11 billion Hero Group's venture into the technology space. Co-founded by 3 IIT-D alumni, Zenatix leverages its end-to-end IoT expertise to create - connected infrastructures- for organizations with digital transformation goals, thereby enabling smarter, more empowered decisions through intelligent data insights. With a range of clients including quick-service restaurants, retail stores, corporate office buildings, and luxury hotel chains, Zenatix provides tailored enterprise IoT solutions to serve specific organizational requirements.

Being a start-up, Zenatix offers a challenging fast-paced environment wherein you are pushed every day to deliver a little better than the day before, opportunities to step out of comfort zone and tinker with your creative and innovative side and host of responsibilities.

Work for us is not a chore. It's an opportunity to utilize and develop our skills; to help us overcome our egocentricity by working with other very smart people for a common objective; and to do our small bit for the sustainable future we are passing on to our next generations.

Job Responsibilities :

Zenatix Solutions is looking for a - Customer Success Manager- role for Sales team.

Candidate having experience in managing customer services, addressing issues, contribute in the business growth and client coordination will be a good fit.

Listed below are the Job responsibilities & requirement for a better understanding.

1. Project Planning & Execution: Set milestones while managing risks, coordinate with client and various internal teams to seamlessly deploy product in the field within stipulated time.

2. Customer Service: Actively engage client through all phases of the project, ensure client satisfaction through timely communication, ensure delivery of deliverables within communicated time frames.

3. Project health maintenance: Ensure smooth functioning of deployed product and quick redressal of issues with the help of internal troubleshooting team within pre-defined SLAs.

4. Growth Opportunities: Identify opportunities to grow business with the customers and engaging sales team with the process.

Job Requirement:

1. Bachelor's degree in engineering is a must.

2. Having an MBA degree from a premier college will be an added advantage.

3. 2-4 years of a relevant work experience.

4. Capability and desire to work in dynamic and fast-paced environment with minimal direction.

5. Excellent analytical, communication, presentation and problem-solving skills.

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