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10/07 HR
HR at Zell Education

Views:38 Applications:17 Rec. Actions:Recruiter Actions:13

Zell Education - Counselor/CRM Associate (0-1 yrs)

Delhi Job Code: 82346

A fulltime, structured job involving consumer journey mapping on a consistent basis in order to ensure optimization of customer walk-ins and maximization of conversion. Additionally, the profile shall also include the planning and implementation of customer retention, loyalty, referral, up-selling and cross-branding initiatives. The job would require limited traveling and fieldwork.

- Proactive sourced based tracking of leads (both online and offline), rigorous and timely follow-up with potential customers to ensure maximum walk-ins.

- Scheduling appointments with prospective customers and undertaking necessary pre-appointment groundwork pertaining to the customer with regard to their specific profile, needs, concerns, constraints, etc.

- Acquiring relevant product knowledge and communication acumen for effectively interacting with prospective customers (including but not limited to Competitive Advantage Indicators, USPs, Cost-Benefit Analysis, Placement Opportunities, etc.) and tactfully pitching relevant product offerings based on need gap assessment.

- Exercising accurate judgment with regard to the conversion probability of prospects by deploying various filtration mechanisms and accordingly escalating filtered leads to the management for further negotiation and conversion.

- Deploying robust methods to generate maximum possible leads through prospective customers, identifying opportunities for potential upselling to relevant customers (wherever applicable).

- Assessing the impact (relative success/failure) of every source of lead generation at regular intervals and reporting the same to the management with detailed comparisons and recommendations.

- Coordinating the customer referral program, reviewing the impact of the same at frequent intervals and making necessary enhancements.

- Streamlining customer database gathering mechanisms, ensuring accurate filtration and segmentation of consumer data for targeted promotional activities.

- Building, implementing and monitoring proactive customer feedback and grievance resolution mechanisms, defining and executing a systematic communication framework with regard to the escalation and resolution of customer grievances resulting from the aforesaid practice.

- Proactively tracking customer reviews and ratings (online), determining and executing a rapid response mechanism to any negative reviews, comments, etc.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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