Director at ZappFresh
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ZappFresh - Head - CRM (4-10 yrs)
- Managing entire CRM Team (Telecalling, Customer Experience, Customer Satisfaction, Promoting Upselling, Subscriptions), Devising Strategy
- Monitor relationships with existing customers through CRM systems
- Ensure the CRM system provides an effective sales funnel
- Develop and implement marketing techniques that will drive new customers
- Set specific marketing strategies to retain customers
- Plan and manage multi-channel marketing campaigns
- Suggest new methods to address customers- needs
- Track marketing metrics and trends, like conversion rates
- Assist with organizing promotional events to reach prospective customers
- Conduct market research to follow trends and competition
Required :
- Ability to handle teams
- Solid background in customer acquisition strategies
- Technical expertise with CRM and analytical systems
- Knowledge of online marketing methods and best practices
- An ability to manage marketing projects end-to-end
- Strong communication skills along with a customer-oriented attitude
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
