Senior Executive - HR at Zaggle
Views:298 Applications:86 Rec. Actions:Recruiter Actions:0
Zaggle - Manager - Customer Success (4-8 yrs)
Job Title : Customer Success Manager - SAVE
Roles & Responsibilities :
- Establish clear client retention goals
- Upsell services and products with the brand image
- Promote value through customer experience
- Review customer complaints and concerns and seek to improve the customer experience
- Develops Healthy Customer Relationship
- Encourages Customers to Upgrade their Products
- Builds Trust and Transparency with Clients
- Evaluates and Analyse Customer Needs
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyse customer data to improve customer experience.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
Desired Candidate :
- Minimum of 4-8 years of experience in the customer-facing customer success
- Having experience in B2B SaaS company is a major plus
- Smart thinker, innovator, decision-maker who can inspire customer loyalty
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Experience handling infuriated customers
- Experience in handling customer queries tactfully and diplomatically to ensure that they stay subscribed to our product
Interested Candidates can share their resumes
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
