Human Resource at Your Family Dentist
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Your Family Dentist - Customer Service Role (0-3 yrs)
Position : Customer service
Working Days : 6 Days(Sunday Fixed Off)
Loaction : 708/709 Surya Darshn CO-OP Housing Socity, MHB Colony, Mahavir Nagar, Kandivali(west)-700067
Timings : 6 AM to 3 PM
Key Responsibilities :
- Respond to customer inquiries, complaints, and feedback via phone, email, chat, or social media platforms in a timely and professional manner.
- Identify and resolve customer issues and concerns effectively, ensuring a positive customer experience and satisfaction.
- Acquire in-depth knowledge of the company's products or services to provide accurate information and guidance to customers.
- Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the CRM system.
- Gather customer feedback and insights to identify areas for improvement in products, services, or processes.
- Identify opportunities to recommend additional products or services to customers based on their needs and preferences.
- Escalate complex or unresolved issues to the appropriate departments or higher management for further investigation and resolution.
- Adhere to company policies, procedures, and service standards while delivering high-quality customer care services.
