Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
22/04 Shreya
HR Manager at Youkraft Solutions Private Limited

Views:269 Applications:101 Rec. Actions:Recruiter Actions:26

Youkraft - Executive/Assistant Manager - Customer Experience (4-7 yrs)

Bangalore Job Code: 209743

Competencies :

- Customer relationship management, Strong communication skills in English, Hindi and local languages.

- Proficient in managing queries, retail operations over call, email and chats.

- Hands on experience working on communication portals.

- Working under stern TAT.

- Problem solving skills

- Customer retention and loyalty

Role :

- Conducting proactive engagements with contractors and existing customer.

- Monitoring the orders and ensuring the orders are delivered hassle-free.

- To have strong knowledge in business credits to contractors and details around this.

- To handle pricing related queries.

- To handle critical order Refund/Return/ Cancellation and tracking .

- Maintain and work on day-to-day reports and necessary system updates.

- To track the Delivery and make appropriate post delivery calls to maintain healthy relationship and gather feedback

- To ensure the Quality checks are performed by stake holders prior to deliver

- To handle escalations and critical issues and resolve them with amicable resolutions

- To ensure the Wrong Products are redelivered with loyalty programs

- Work with interdepartmental stake holders to full fill customers- requirements

- Coordinate order processing, delivery and returns of customer orders.

- Coordinate with other teams on the execution of brand, marketing and e-commerce activities.

- Ensure the fulfilment of customers' orders via store pick of delivery service.

- Execute activities driven by data analytics.

- Identify strategic business partnerships.

- Implement preventive and corrective measures of disaster recovery plan.

- Implement the customer loyalty programmes.

- Maintain business partnerships.

- Manage the operations for good service.

- Manage the service quality and customer satisfaction.

- Monitor and maintain proper functionality of the website.

- Observe the sales, promotions, marketing and social media activities over digital platforms.

- Work based on the standard operation procedures.

- Prepare insights report on the data-mining outcome.

- Promote good service performance.

- Provide specialised knowledge and insights on the product.

- Track and report the business outcome of data-driven insights.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.