- Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining database, Cross selling Customer Other Products offered by the organization.

- Ensure achievement of customers satisfaction in respect of services and query resolution. Establishing and Maintaining Interpersonal Relationships

- Developing constructive and cooperative working relationships with others, and maintaining them over time.

- To understand and appreciate customers point of view and to build relationships with customers to ensure positive and mutually satisfying interactions.

- Should be able to do Cross Sell of Product offerings of the Organization

- Understanding written sentences and paragraphs in work related documents

- Transparency in communication, self-motivation. Communicating effectively in writing as appropriate for the needs of the audience.

- Client life cycle management

- Regular update to clients about product offering

- Education Qualifications : Graduate in any discipline

- Education / Certification needed : NISM Certified Series VII

- Specialist functional Exposure needed : Knowledge of equity markets/ capital markets, Knowledge of regulatory compliance

- Specific Sector Experience required : Equity Dealer / Equity RM/ Customer Service from PMS.

Competencies Required :

- Ability to understand and appreciate team members point of view and to build relationship with the team members to ensure positive and mutually satisfying interaction.

- To be complete team player adhering to team set goals

- To be a proactive person in order to adhere additional responsibilities

- To be active part of team recreational activities from time to time

- Customer Service Orientation

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