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16/03 HR
Human resource at YCH Logistics (India) Pvt.Ltd

Views:44 Applications:14 Rec. Actions:Recruiter Actions:12

YCH Group - Customer Support Role (1-3 yrs) Premium

Chennai/Tamil Nadu/Sriperumbudur Job Code: 262853

Location : Chennai, Sriperumbudur

Job Type : Full-time (Regular / Permanent)

Benefits :

- Cell phone reimbursement

- Health insurance

- Provident Fund

- Transport Facilities

Schedule : Day shift

- We are seeking a highly motivated individual to join our logistics team as a Customer Support Representative with an added focus on client management. The successful candidate will have a minimum of 1-year of experience in logistics support, strong Excel skills (including VLOOKUP and Pivot tables), and fluency in English and Hindi.

Responsibilities :

- Respond to customer inquiries and troubleshoot problems with shipments and deliveries

- Collaborate with the logistics team to ensure timely and accurate updates to customers regarding the status of their orders

- Act as a Control tower bridging between the warehouse team and customers

- Develop and maintain relationships with clients to foster long-term partnerships

- Proactively identify and address customer needs and concerns to ensure a positive customer experience

- Maintain accurate and up-to-date records in our customer service database

Qualifications :

- Minimum 1 year experience in logistics support

- Strong Excel skills, including VLOOKUP and Pivot tables

- Good Communication Skills and Hindi would be added advantage.

- Ability to work independently and in a team environment

- Any degree or equivalent

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