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08/04 Priyam Agrawal
HR Head at Yaap Digital Pvt Ltd

Views:400 Applications:164 Rec. Actions:Recruiter Actions:18

Yaap - Senior Manager - Client Servicing (5-9 yrs)

Gurgaon/Gurugram Job Code: 117227

Primary Duties & Responsibilities :

- Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client

- Develop open and effective channels of communication with each client that can be employed by other departments as well

- Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction

- Become the reliable point of contact for each customer that is required to establish a strong business relationship

- Building engagement with all the clients and being a liaison between the Ops team & clients.

- Build campaign-reports -post-campaign, periodical reports

- Account Management - Making sure all the client requirements are met in a timely manner.

- Making sure the operations team delivers on all the roles.

- Retaining clients.

Required Skills & Experience :

- Bachelor's Degree in Business or a related field required

- 5+ years- experience in client servicing/account management role

- Proven ability to utilize the available resources- creative, servicing team

- Must demonstrate ability to meet deadlines

- Strong communication skills required

- Hands-on experience in developing PowerPoint presentations

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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