- Building the architecture of Inside Sales Team at Work Better.

- Mapping out an Inside Sales strategy that will ensure setting up productive appointments for the Business Development Team.

- Leading and coaching a team of inside sales executives.

- Aligning team on role clarity, targets and driving results towards meeting the targets.

- Monitoring and measuring team performance against KPIs and KRAs set.

- Maintaining master database for the team and updating it periodically.

- Working on scripts with the team, making ongoing amendments as necessary.

- Identifying target contacts within potential customer segments and industries.

- Reviewing and consistent feedback sessions with team members.

- Setting the right call quality measures to maximize results from the team.

- Making calls yourself to achieve your own set of targets and KPIs.

- Collaborating with the Business Development team to exchange key data and information for maximizing results.

- Suggest and implement improvements in the inside sales administration process.

- Ensure Sales Pipeline remains full with qualified leads and prospects.

- Updating the CRM or necessary reporting formats as per schedule.

- Participation in the hiring & induction training process of employees within team.

Skills Required:

- Has an in depth understanding of the role and results that can be driven through an Inside Sales team.

- The ability to drive, motivate, inspire team to meet desired results.

- Excellent people management skills and an ability to drive sales results.

- Impeccable command over written and spoken English.

- Must possess the ability to converse, handle and operate with internal/external stakeholders.

- Attention to detail. Research and analysis oriented.

- Must possess a 360-degree problem-solving perspective.

- Track record of over-achieving sales targets.

- Strong phone presence and experience in dialing in larger volumes of calls per day.

- Strong systems and CRM skills.

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