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17/06 Deeksha Srivastava
HR at Woovly India Pvt Ltd

Views:89 Applications:19 Rec. Actions:Recruiter Actions:13

Woovly - Customer Support Role (0-2 yrs)

Bangalore Job Code: 218926

Basic Details :

Title : Customer Relationship Specialist

Department : Customer Experience

Division : E-commerce

Location : Bangalore, Karnataka

Working Mode : Work From Office

Working Days : 6

General Description :

The purpose of this job role is to take ownership of key performance metrics which are important for customers. These metrics include AHT, FRT, FCR, C-SAT among others. This role requires strong knowledge of understanding as well as handling customer queries & providing resolution towards building an engageable customer journey.

Job Responsibilities :

- Understand customer queries & expectations & providing real time solutions

- Ensure customer satisfaction and reduce escalation by providing real-time solutions to customer queries.

- Handling customer queries through various different platforms, such as: Phone, E-mail, Chat, WhatsApp, Social Media.

- Outbound calling as per the requirements of the work.

- Working closely with different teams, like Operations, Marketing, Product, Growth & other important teams.

Qualifications / Skills :

- Minimum 0-2 years of proven customer service experience (voice, non-voice, social media)

- Excellent communication skills both written and verbal.

- Coming from a strong B2C customer handling background with an ability to create a better customer journey.

- Ability to think of long-term solutions and not short term fixes.

- Ability to multitask, work under pressure and meet deadlines

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