Job Description

Customer Success Manager

Job Description: Wooqer is seeking Customer Success Manager

Job Summary:

Customer Success Manager represents Wooqer with existing clients. You will be managing our top strategic clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.

Your Primary Responsibilities :

- Deliver and communicate ROI to customer.

- Be the trusted partner to use-case and product functionality.

- Maximize account growth. Ensures continued customer retention.

- Responsible for healthy relationships with Key Stakeholders in your portfolio.

- Identify new business opportunities within portfolio.

- Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient.

Qualifications :

- Bachelor's degree or higher. Masters preferred.

- 3+ years of successful record of growing enterprise accounts preferably B2B SAAS platform.

- Ability to show past results working in a dynamic small organization/start-up.

- Highly skilled relationship building capability at a large customer & CXO level.

- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).

Location: Delhi Travel: May include up to 20% domestic travel. Local travels on need basis.

About Us

Wooqer is an enterprise software platform that helps Simplify Work. Founded in 2010, Wooqer has enabled 150+ enterprises in managing their user generated content. We make it easy to search, track and secure all your information, so that business can focus on getting more done. Today Wooqer has 5 offices in India, Middle East and USA and with a client base across 7 countries. Our work is further validated by veterans in Silicon Valley and business leaders in all parts of world we operate in. Noted business schools have written case studies on Wooqer impact on modern work.

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