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26/01 Wobot HR
Recruiter at Wobot Intelligence

Views:117 Applications:47 Rec. Actions:Recruiter Actions:46 - Associate - Customer Success (1-3 yrs)

Any Location Job Code: 255420

Responsibilities :

- Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction

- Establish a trusted and strategic advisor relationship to help drive the continued value of our product

- Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team

- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

- Maintain existing customer success metrics and data

- Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them

- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals

- Facilitate interaction and workflow between project team members to ensure timely deliverables

- Collaborate, problem-solve, and/or strategize upcoming client meetings with team members

- Work with the sales and marketing team to develop case studies

Requirements :

- Exceptional written and verbal communication skills.

- Someone who is ready to take initiatives and is self-driven

- Someone who is detail oriented.

How we work ?

- Microsoft Teams is our go to tool for daily communication

- We conduct daily standups and team meetings over Teams

- We encourage open discussion and debate, and place tremendous value on ownership and founder mindset.

- We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision.

- We're distributed but not alone! We might be working around the world but we believe in the value in getting to know each other outside of working hours

- We get together for a bi-weekly townhall and frequent destressing session with a certified healer!

Perks and Benefits :

- 100% remote workplace model

- Health Insurance

- Top performers eligible for attractive equity options

- Mental Health Consultations.

- Company sponsored upskilling courses

- Growth Hours: 40 hours every year

- The chance to give back with 40 hours for community causes

- Fun company retreats twice a year

- Access to a Financial Advisor

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