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10/12 Anjum Shaikh
Deputy Manager - HR at WNS

Views:377 Applications:74 Rec. Actions:Recruiter Actions:0

WNS - Assistant Manager - Customer Service (2-6 yrs)

Maharashtra/Pune Job Code: 102035

Assistant Manager - Spanish Resource


Roles & Responsibilities:

- Engage the customers to resolving queries related to their issue

- Working knowledge of computers, MS Office tools, telephony, emails and internet

- Identify the customers- issues and accordingly provide a satisfactory resolution

Required Education / Skills :

- Graduate in any stream

- Should be flexible to rotational shifts

- Experience in customer service and Promotions/Marketing industry background preferred

- Fluent proficiency & comprehension in English is required on both voice & written skills

- Highly organized and detail oriented

- Efficient in internet, computer usage and web-based application skills

- Strong ability to multi-task while effectively communicating with the customers

- Strong time management skills

- Responds effectively under stressful situations

- With guidance, learns quickly on the job

- Takes responsibility for his/her actions and is receptive to constructive criticism

- Professional customer service skills : solutions mindset, helping nature, passion for the customer and the customer experience

Shift time - 2 Shifts rotational (7pm to 4am and 10pm to 7am)

Working days - 5 days (Monday to Friday)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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