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11/09 Robin Singh
Recruiter at Wishup

Views:80 Applications:47 Rec. Actions:Recruiter Actions:45

Wishup - Assistant Client Success Manager (2-6 yrs)

Any Location Job Code: 176177

About the role, Keynotes:

Profile - Client Success

Role - Full-time

Grade - Assistant Manager

Location - Work from home / anywhere

- Work hours - Mon to Fri / US Shift (6:30 PM to 3:30 AM IST)

What you'll do?

- Develop and execute the customer success tasks for your assigned accounts to drive revenue retention

- Monitor customer health, adoption metrics, renewals, and execution of customer success plans

- Increase client lifecycle by consulting relevant new ideas and demonstrating a high level of customer service that enable end-users to improve efficiencies

- Partner with sales and operations to provide insights on customer health with a focus on adoption, expansion opportunities, and renewals

- Assist Senior CSM's with day-to-day Operations, Customer Operations, and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy

- Build deep relationships with key customer stakeholders to inform engagement strategy and create new opportunities and service advocates

- Participate in company events alongside the team to foster networking, brand presence, and stay up to date on industry trends

- Contribute to the overall vision and strategy of the Customer Success Management Group

What are we looking for ?

- 2+ years of customer success/client relationship experience, post-sales, or consulting role

- Strong work experience in client-facing roles such as account management, business development

- Very detail-oriented, tech-savvy and solution-oriented

- Proven track record and enthusiasm for driving outcomes with the ability to work under pressure

- Experience in onboarding, set up, training/product demos, resolution and escalation of issues, client retention.

- Able to use data to make decisions, simplify complex problems and express themselves thoughtfully

- Strong track record of identifying customer needs and successfully executing retention and adoption strategies

- Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals

- Excellent communication and presentation skills with the ability to flex style depending on the audience (C-Level / Leadership / Team)

- Ability to adapt and thrive in a fast-paced environment and rapidly-changing market

- Bachelor's degree required/PG

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