Manager - Customer Success

Wise2 Technology : 

Salary : 35,000 - 50,000 a month

Benefits :

- Work from home (Partial Remote)

- Yearly Bonus

Location : Bangalore (Partial Remote)

Job Type : 

- Full-time

- Regular / Permanent

Qualification : 

- Bachelor's Degree

- 4+ years of work experience in a fast-paced Gaming / Consumer-Tech / E-commerce / Fin-Tech company. 

- Candidates with experience in the Payments, E Commerce and Banking industry preferred.

Start Date : 

30 Days (15 Days - Preferred)

Full Job Description : 

Job Details : 

- Proactively manage each customer's business needs and environments

- Identifying possible bottlenecks across the end-to-end transaction journey (right from merchant to payment gateway to bank)

- Building and maintaining relationships with key stakeholders and liaising with them to develop sustainable solutions to ensure transaction success across customer facing merchants.

- Create strategic value-added analyses around growth opportunities, retention levers and core business metrics in order to drive better decisioning and results

- Monitor, report and analyse Clients volumes and forecasts.

- Propose workflow/tooling changes to meet industry standards and engage in continuous improvement

Skills Required : 

- 4+ years of work experience in a fast-paced Gaming / Consumer-Tech / E-commerce / Fin-Tech industry. Preference for those with experience in the Payments, E Commerce and Banking industry.

- Self-starter with a proven track record of driving customer success at all levels.

- Deep understanding, knowledge and interest in the gaming industry landscape.

- Good at Handling stressful situations and deadline pressures well

- Highly data-driven with a commitment to progress. 

- Excited about driving and tracking a consistent engagement process with customers.

- Demonstrated ability to develop and manage client relationships in a complex and rapidly evolving environment

- Must be analytical, data driven and demonstrate keen observation skills

- Must be a self- starter with strong energy, passion and initiative and manage without extensive supervision

- Must insist on the Highest Standards of Customer Experience and deliver outstanding experience for the end customer.

- Fast & responsive for management updates

- Must be flexible and adapt to the requirements of dynamic operations

Job Type : Full-time, Regular / Permanent

Salary : 35,000.00 - 50,000.00 per month

Schedule :

- Day shift

Education :

- Bachelor's

Experience :

- 4+ years of work experience in a fast-paced Gaming / Consumer-Tech / E-commerce / Fin-Tech industry

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