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03/05 Puja Majumder
Human Resources at Winuall

Views:51 Applications:30 Rec. Actions:Recruiter Actions:9

Winuall - Executive - Customer Success (0-1 yrs)

Any Location Job Code: 157708

Winuall (winuall.com) is a leading education technology start-up that offers AI based SaaS platform to coaching institutes enabling them to go digital, manage their operations online and improve the learning experience and results for their students by engaging with them through the online medium.

About the Role :

In your role as Executive - Customer Success, you will onboard the clients brought in by business development teams, train them to develop strong ease and comfort with our product, while delivering an uber experience of Winuall's product and services - effectively setting up long term collaboration with Winuall as a brand.

Your success in this role lies in fulfilling the following responsibilities consistently & diligently:

- On boarding the client post sales with detailed product training

- Educating clients on a regular basis to develop ease and comfort with the platform

- Providing the application to the clients as per their requirement

- Sharing quality inputs based on client interactions with the technology team to improve user experience

- Resolving client concerns with respect to product use and appearance

- Preparing and maintaining updated reports about client onboarding, training and product usage

Desired Competencies :

- Excellent listening skills to deeply understand the client's training needs

- Strong ability to explain anything in a simple and detailed manner

- Strong desire to help / support / resolve and create an experience for the beneficiary

- Willingness to seek support, learn and achieve one's goals

- Ambition to continuously exceed expectations towards delivery and timelines

Educational Qualification :

- any graduate student with 0 to 1 year of experience and with strong interest in customer service/customer success careers

- Any experience during internships in customer service / success role is an added advantage

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