HR at WhiteHat Jr
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WhitehatJr - Executive - Customer Service/Concierge (1-6 yrs)
Concierge Executive (US Shift)
About the role :
At Whitehat Junior, we are looking for a passionate, customer service executive with a deep passion for re-inventing early childhood education.
Scope : Individual Role to handle queries.
Work Location : Remote online work until offices reopen
Working days : 6 working days with 1 day-off which may be during week
Shifts (subject to change) : 11 pm -8 am
Experience : 1-6 years
Mandatory Language Fluency : English
Laptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursed
Role Details :
- Support student and teacher experience and ensure high CSAT scores
- Ensure high teacher and student engagement and in turn high net promoter scores (NPS) from Teacher and Students
- Responsible for solving queries of students and teachers.
- Responsible for building relationships with the students and teachers
- Maintain good relationships with students and teachers so that the business can maximize the value of those
relationships.
- Should be open to work in rotational shifts
- Should be open to work in email, chat and calling process
Skills and Qualifications :
- Bachelor's degree
- Minimum of 1 year experience within a contact centre environment
- Experience within customer services with customers/clients
- Strong Operations background in any of these industries - E-commerce/Start-up, BPO/ITES, Telecom, E-learning
- Excellent communication skills
- Email voice and chat experience will be an advantage
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
