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23/11 Anand
Human Resource at WhiteHatJr

Views:300 Applications:86 Rec. Actions:Recruiter Actions:71

WhiteHatJr - Concierge Executive - Email/Chat/Voice Process (2-5 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 244743

Years of Experience: min 1 Year

WhiteHat Jr. is looking for a passionate, customer service executive with a deep passion for

re-inventing early childhood education.

Job Description:

- Should be able to handle end to end communication(s) with the Student/Teacher(s)

- Responsible for the Customer Satisfaction of the entire conversation

- Responsible for building relationships with the students and teachers in order to ensure end

to end resolution is provided at one go

- Voice / Chat associate - will be responsible for resolving tickets within pre-defined timelines

- Email associate - will be responsible for resolving tickets raised on emails within pre-defined timelines

- Should be open to work in rotational shifts as per business requirements

Skill Required :

- Minimum of 1 year experience within a contact centre environment

- Experience within the customer services domain (Email/Chat/Voice) with a proven history of credible performance

- Candidates from any of these industries - Ed-Tech, E-Commerce, BPO/ITES, Telecom/E-learning are preferred

- Excellent communication skills (verbal & written

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