Organization overview : An incredibly rare opportunity for a passionate, customer care executive to join WhiteHat Jr, the fastest growing Ed-Tech start-up backed by BYJU's (The largest Edtech company in the world) and an award-winning management team. The founder is highly reputed with a blue-chip pedigree and a history of successful exits. WhiteHat Jr has shown blockbuster results in the first 18 months, targeting an immediate $1.1+ Billion market, enabling tremendous experience and wealth generation opportunities in a short time for a dynamic, out of the box thinker.

Years of Experience : minimum 1 Year

- WhiteHat Jr. is looking for a passionate, customer service executive with a deep passion for re-inventing early childhood education.

Job Description :

- Should be able to handle end to end communication(s) with the Student/Teacher(s)

- Responsible for the Customer Satisfaction of the entire conversation

- Responsible for building relationships with the students and teachers in order to ensure end to end resolution is provided at one go

- Voice / Chat associate  will be responsible for resolving tickets within pre-defined timelines

- Email associate will be responsible for resolving tickets raised on emails within pre-defined timelines

Skill Required :

- Minimum of 1 year experience within a contact center environment

- Experience within the customer services domain (Email/Chat/Voice) with a proven history of credible performance

- Candidates from any of these industries - Ed-Tech, E-Commerce, BPO/ITES, Telecom/ E-learning are preferred (Immediate joiners are preferred. Must have 1 month or less notice period.)

Location : Powai, Mumbai

Working days : 5 working days with 2 days-off which will be which will be between Mon-Fri

Shifts : Rotational shift

Mandatory Language Fluency : English, Hindi

Laptop/Wi-fi : Candidates to use their own laptops, wi-fi will be reimbursed WhiteHat Jr

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