Concierge Executive - Email/Chat/Voice

Location : Mumbai

Organization overview : An incredibly rare opportunity for a passionate, customer care executive to join WhiteHat Jr, the fastest growing Ed-Tech start-up backed by BYJU'S (The largest Edtech company in the world) and an award-winning management team. The founder is highly reputed with a blue-chip pedigree and a history of successful exits. WhiteHat Jr has shown blockbuster results in the first 18 months, targeting an immediate $1.1+ Billion market, enabling tremendous experience and wealth generation opportunities in a short time for a dynamic, out of the box thinker.

Years of Experience : 1 or 2+ years

- WhiteHat Jr. is looking for a passionate, customer service executive with a deep passion for re-inventing early childhood education.

Job Description :

- Should be able to handle the written communication with the student/teacher Responsible for the Customer Satisfaction of the entire conversation

- Responsible for building relationships with the students and teachers in order to ensure end to end resolution is provided at one go

- Voice / Chat will be responsible for Real Time resolution

- Email will be responsible for properly documented resolution

- Should be open to work in rotational shifts

Skill Required :

- Minimum of 1 year's experience within a contact center environment.

- Experience within customer services with customers/clients.

- Strong Operations background in any of these industries  Ed-Tech, E-Commerce/Start-up, BPO/ITES, Telecom/ E-learning.

- Excellent communication skills (verbal & written)

- LOB Specific experience will be an advantage (Email/Chat/Voice)

- Technical Qualification will be added advantage

- This is a one-in-a-lifetime chance to have an impact on a global scale with millions of children and thousands of educators.

- Backed by BYJU's and an award-winning management team, this is a rare opportunity for a passionate, driven hire to see a business being built from scratch and gain life-changing experience.

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