Wedtree Estore - Executive - Customer Support (0-3 yrs)
Position open at : T. Nagar & Guindy, Chennai & Remote
Number of positions : 4-5
Start Date : Immediate
Qualification : Bachelors Degree (Preferred)
Preferred : Female Candidates
Experience :
- Overall work experience : 3 year (Preferred)
- Customer service : 1 year (Preferred)
Roles & Responsibilities :
- Handle customer queries received by phone/email/WhatsApp/FB and YouTube and provide quick resolution and support
- Coordinate with internal teams to source relevant information and ensure customer query is addressed
- Log each customer query in internal systems for continuity
- Handle follow ups with customer and create happy customers
- Ability to work in shifts
Skill Set :
- Good communication skills (both written and oral)
- Team work Ability to help each other and work as a group
- Good attitude & quick learner
- Solution oriented Provide quick resolutions to customers including suggesting alternatives
- Multi-tasking skills
- Multi lingual (Language preferable Hindi, Tamil, Telugu)
About the Organization :
Wedtree EStore Pvt Ltd is a fast-growing retail e-commerce company with three Business Units: (1) Prashanti Sarees exclusive collection of sarees, (2) Wedtree Lifestyle - Indian handicrafts gifts and home d- cor & (3) Maatshi - exclusive range of ready-mades. We work closely with Karigars/artisans in different parts of India with the intent to taking Indian made products to the world across 3 different product lines. All our 3 brands have a strong online presence (facilitating worldwide shipping) coupled with store outlets in Chennai, Hyderabad and Bangalore.
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