09/09 Iti Shrivastava
HR Manager at WedMeGood.com

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WedMeGood.com - Customer Support Role (1-3 yrs)

Gurgaon/Gurugram Job Code: 90188

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Serve as a WedMeGood brand ambassador by sharing the excitement of each couples personal wedding planning journey, helping them maximize their experience through vendor search, planning tools, forums, and editorial content and encouraging couples to take actions on vendor search, lead submission, and bookings.

- Proven customer support experience

- Track record of over-achieving quota

- Strong phone contact handling skills and active listening

- Chats and Email handling

- Familiar with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize and manage time effectively

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