Talent Acquisition Specialist at Webklipper Technologies Pvt Ltd
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WebEngage - Account Manager - Sales (2-4 yrs)
Essential Functions and Responsibilities:
- Develop and maintain strong relationships with existing clients, serving as their main point of contact and trusted advisor.
- Identify opportunities to increase revenue from existing customers through upselling and cross-selling WebEngage products and services.
- Ensure high levels of customer satisfaction and retention by understanding client goals, providing solutions, and addressing any issues or concerns.
- Develop an in-depth understanding of WebEngage's products and services to effectively communicate - their value to clients.
- Analyze client data and usage patterns to identify opportunities for improvement and growth.
- Educate clients on best practices and new features to maximize the value they receive from WebEngage.
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Prepare regular reports and updates for clients on their account performance and the impact of WebEngage solutions.
- Work closely with the sales and product teams to align customer needs with product development and sales strategies.
