About Us :

- WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified.

- A 10-year vintage rock solid SaaS play growing near profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media and publications, Gaming, BFSI, Healthcare, and Online Retail.

- One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021.

- We are growing 100% year-on-year, presently at $20M ARR with offices in Gurgaon, Mumbai, Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle-hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.

Learn more about us at www.webengage.com

Job Description :

Essential Functions and Responsibilities :

- Develop and maintain strong relationships with existing clients, serving as their main point of contact and trusted advisor.

- Identify opportunities to increase revenue from existing customers through upselling and crossing WebEngage products and services.

- Ensure high levels of customer satisfaction and retention by understanding client goals, providing solutions, and addressing any issues or concerns.

- Develop an in-depth understanding of WebEngage's products and services to effectively communicate their value to clients.

- Analyze client data and usage patterns to identify opportunities for improvement and growth.

- Educate clients on best practices and new features to maximize the value they receive from WebEngage.

- Prepare regular reports and updates for clients on their account performance and the impact of WebEngage solutions.

- Work closely with the sales and product teams to align customer needs with product development and sales strategies.

Ideal Candidate :

- Upto 3 years of experience in the Adtech and Martech space managing key accounts

- Prior experience in the B2B sector is a requirement, while familiarity with SaaS is considered advantageous.

- Bachelor's degree in a relevant field (Engineering, Marketing or Business).

- Proven track record of successfully managing and growing revenue from existing customers.

- Strong understanding of customer engagement, retention, and marketing automation.

- Excellent communication and interpersonal skills.

- Data-driven with the ability to analyze and interpret client data.

- Self-motivated and able to work independently.

Life at WebEngage :

We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.

- A highly inclusive work culture that promotes a relaxed, creative and productive environment.

- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance

- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

Perks & Benefits :

- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers !)

- Get the best in class medical insurance (with COVID care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Explore more here :

https://youtu.be/Y0HjfyMjUpg

https://twitter.com/WebEngage's =09

Think you fit the bill? Come along, Let's redefine the future of Marketing Automation!