Webart Softech - Executive - Customer Relationship/Customer Care (3-5 yrs)
Job Title: Customer Relationship Executive
Company: Webart Softech
1. BPO (urgent)
2. Position: Customer Relationship Executive
3. Number of vacancies: 3
4.Experience: 3-5 years
5.Skills: very good communication skills
6.Shift: 5 days working, Day/Night (Rotational Shifts)
Job Description
- Deal directly with customers either by telephone, electronically
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
Key Competencies :
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and ordering
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
