We are hiring for one of the leading brand in International BPO.

Responsibilities :

- The position is primarily responsible for managing first contact resolution with our cardholders who are delinquent and for the collecting/repayment of overdue payments and to manage cardholders ongoing spend expectations.

- To carry out these contacts with the highest levels of professionalism & service that maintains the brand whilst protecting shareholder losses.

- Negotiation for the collection of overdue payments

- Understanding customers financial arrangements and requirements

- Managing the collecting of overdue balances

- Handling calls within the guidelines of the Credit Management Operating System

- Securing repayment of overdue funds (preferably via ePay) and avoid potential losses/write-offs

- Resolving and preventing future delinquencies by educating customers on relevant & /or specific card features.

- Maintaining the brand proposition and customer loyalty

- Able to use negotiation and relationship management skills to provide win-win outcomes.

- Ability to use judgemental decision making to drive customer loyalty and growth for the business.

- Ability to listen and acknowledge customer concerns and create solutions

- Understanding of credit card financial principles

Requirements :

- Experience with UK calling process is preferred

- Comfortable managing multiple credit system platforms.

- Ability to learn a wide variety of technical and business skills

- Excellent interpersonal skills; communication (verbal written)

- Quick Thinking Ability

- Flexible to work in a 24/7 shift environment Including Saturday & Sunday working

- Previous Call Centre experience desirable but not essential.

- Credit/Collections experience is desirable but not essential.

- Experience of handling financial difficulties or vulnerable customers in the past.

Points to be kept in mind before sourcing/hiring

1. Candidate should be from hiring zone

2.Candidate should not be from Red zones (Okhala, Nizamuddin, Jamia etc)

3. Please note the exact n complete address of the candidate and make sure that the candidate is present at that address only.

4.Please make sure that the candidate has :

- Laptop/Desktop

- web cam

- Wifi (speed 50 mpbs)

- Head set

- Also, please ask d system configuration

- For timing work from home

- After lockdown a regular office visit.

- Free meals

- Both way cabs.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.