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17/11 Aditi Muskan
Talent Acquisition Specialist at Vyapar App

Views:145 Applications:30 Rec. Actions:Recruiter Actions:2

Vyapar Apps - Customer Success Specialist (1-2 yrs)

Bangalore Job Code: 243893

Customer Success Specialist/Retention Specialist Job Description :

- We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our product by implementing their feedbacks, and how to retain their business.

- To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve retention by creating lasting bonds with customers.

Customer Success Specialist/Retention Specialist Responsibilities :

- Communicating with customers and retaining them.

- Analyzing customer behavior.

- Gathering information about customer complaints.

- Developing aggressive retention strategies based on customer feedback.

- Negotiating with customers to renew contracts and retain business.

- Writing and presenting customer behavior reports.

- Building positive relationships with customers .

Customer Success Specialist/Retention Specialist Requirements :

- 1+ years experience in a similar role.

- Excellent customer service skills.

- Strong conflict resolution skills.

- In-depth knowledge of sales and marketing software.

- Ability to remain calm and professional in stressful situations.

- Advanced communication and interpersonal skills.

- Empathy and patience.

- Advanced organizational skills.

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