Founder and Principal Associate at rFactor Consultants
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VP - Up Selling & Cross Selling - Telecom/BFSI/Services (7-8 yrs)
The client is a leader in its field.
THE PERSON MUST BE A PREMIER INSTITUTE MBA - OTHERS NEED NOT APPLY.
Job Summary :
This is a P&L position that involves servicing of existing key customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.
Goals:
Grow the business in terms of topline & bottom-line
Develop & execute annual operating plan - revenue & cost planning and forecasting
Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level
Setup a system that delivers high customer retention
Improve the efficiency & effectiveness of customer complaints resolution system
Developing performance metrics, incentive structure, sales promotion schemes and monitoring key parameters to increase the overall productivity of the client servicing team
Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight
Skill Sets:
- Data analytics
- Customer focus & service orientation
- IT savvy & process orientation
Experience:
7 to 8 years of Client Servicing, Sales & Marketing experience preferably in a Portfolio Management /MF Insurance/ Telecom/Service organization
Qualifications: Premier MBA
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