Manager HR at VoiceTree
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VoiceTree - Manager - Customer Success (3-7 yrs)
Enterprise Success Manager
Job Description :
The Enterprise Customer Success Manager is responsible for and will own the relationship with strategic enterprise customer accounts for MyOperator. He will be accountable for product adoption, revenue retention and expansion, and customer satisfaction of high net worth clients.
Key Responsibility Area :
- Manage the customer lifecycle for business assigned. This includes, but is not limited to, product activation, adoption, and customer renewal.
- Seeking every possible opportunity of client expansion and working towards the same
- Interacting with and managing enterprise clients for product solutions and technical queries.
- Coordinating with enterprise sales to understand the high-profile enterprise account.
- Working on providing solutions to the high net worth clients.
- Make on-site visits to the assigned clients as per the requirement.
- Postgraduate in MBA and over with excellent oral and written communication skills.
- Proven work experience of 3 years in client handling similar roles.
- Technically proficient
- Excellent listening skills
- Customer-focused with the ability to understand the client queries
- Ability to effectively communicate at all levels of the organization.
- Excellent problem-solving skills
- Extremely process-oriented
- Worked in a similar industry
- Worked with CRM co's
- Handled high profile, B2B clients