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09/03 Kush Aggarwal
Director at Voiceoc

Views:17 Applications:7 Rec. Actions:Recruiter Actions:7

Voiceoc - Associate - Client Success (2-3 yrs)

Noida/UP Job Code: 261735

- We are looking for a candidate who has 2-3 years of experience working in a B2B SAAS company as a - Client Success Associate. The responsibilities include :

- Act as a Techno-Functional Consultant and maximize adoption of Voiceoc

- Assist & train Clients to use the system to its full extent and help them to resolve their support queries

- Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities

- Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices

- Analyzing Client data and helping them discover aspects of the product that are most beneficial to them

- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

- Carrying out periodic health checks to avoid churn

- Keeping Clients updated on new features, and new products they might find useful

- Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals

- Upselling and cross-selling through review of Clients- progress

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