GM - Business HR at Vodafone India Limited
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Vodafone - Relationship Manager - HNI (2-7 yrs)
Role Purpose
- The position is responsible for handling High Net worth Customers
- To enhance revenue and reduce churn of a set base of customers
- Is the one point contact for all customer enquiries, requests and complaints.
Key Responsibilities of the Position:
- Responsible for preferential servicing of approx. 800 high value HNI customers
- Proactive and real time resolution of requests and complaints from assigned target base of customers
- Assist collections to ensure payments received on time
- Revenue enhancement by addition of new customers and up selling of VAS / new connections
- To ensure 100% retention of this base
Typical Outputs
- Regular visits to customer base to maintain regular contact with the customer/authorized signatory to develop a strong relationship. Being in contact with the customers by various modes of communication
- Promotion of new products and services during visits to customers to up sell various VAS as per customer / organizational requirements
- Acquisition of new business through Up selling Vodafone sim cards to other users in family/organization
- Revenue Enhancement via Upsell/Cross
- Ensuring 100% retention of accounts through regular visits and understanding customer requirements
- Retention of customers by tariff rationalization. Online resolution of customer queries with assistance from HNI back office
- Visit customers for complaints on immediate basis.
Key Skills:
- Good communication skills (Verbal / Presentation) with clarity of thought
- Tenacity and ability to retain focus in high pressure situations
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