18/04 Mitali Das
HRBP at Vodafone Idea

Views:525 Applications:50 Rec. Actions:Recruiter Actions:21

Vodafone Idea - Store Manager & Franchisee Lead (2-3 yrs)

Guwahati/Dibrugarh/Jorhat Job Code: 71390

Qualification : Min Graduate

Experience : Minimum 2-3 Years of experience in the field of Retail / Store Sales

Age : Below 30 Yrs

Preference : Female candidates preferred

Location : Guwahati, Shillong and Jorhat

Job Description:

1. Drive Customer First agenda (Focus on unmatched Customer Experience)

- Execute strategy on - Customer journey, Power Selling and Customer convenience

- Deliver unmatched customer experience through People & process actions

- Champion NPS of the store by generating recommendation and reducing detractors

2. Deliver 100% of the store budget by focusing across all priorities

- Managing and enhancing store profitability

- Maximize revenue across Product lines with right quality

- Acquiring customers by focussing on right segment and right product mix

3. Build strong fundamentals in store operations to deliver sustainable growth through Productivity Index across priorities

- Build Performance culture to deliver right productivity benchmarks across priorities

- Cost reduction of sub-optimal lines including Housekeeping /Security/ Additional manpower

- 100% manning against the budgeted manpower

- Comply with all audit requirements & also ensuring ZERO Cash Variance

- Maintaining all other necessary compliances and adherences

4. Build marketing effectiveness and deliver on People agenda

- Ensure all Retail campaign marketing elements are deployed effectively as per plan without exceptions and customer flow & engagement is in line with prescribed journeys

- Deployment and Administration of Incentive Programs for all team members

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