HR Executive at Trade Smart Online
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VNS - Executive - Customer Support (0-4 yrs)
Customer Support Executive
Roles & Responsibilities :
- Providing support of trading platforms used in stock market
- Resolving queries of the clients over Phone, Chat and Email
- Field incoming requests
- Identify and assess customers- needs to achieve satisfaction
- Be a central point of contact
Required Skills :
- Should be a Team player.
- Should have good communication & interpersonal skills
- Should be customer-focused and willing to go the extra mile to deliver an exceptional service.
- Should have quality focus, problem-solving, and resolving conflicts, analyze information and multi-tasking skills.
- Sound Technical Skills - Windows OS, MS Office, and Knowledge of Internet services.
- Stock Market knowledge will be preferred
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