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16/11 Manisha Chakraborty
HR Executive at VMC Technologies

Views:11 Applications:10 Rec. Actions:Recruiter Actions:0

VMC Technologies - Executive - CRM (1-4 yrs)

Pune Job Code: 243703

JD for Assistant CRM Executive:

Excellent communication and listening skills:-

- The ability to explain complex information clearly and simply

- Good sales, retention and negotiation skills

- Plenty of drive, initiative and motivation

- An honest and trustworthy manner

- Client visit whenever required

- Interact with the customers

- Answer the queries of customers and resolve their issues

- Enhance customer experience and foster relationships

- Improve credibility and create customer loyalty

- Attention to detail

- The ability to analyses and research information

- Providing help and advice to customers using your organisation's products or services;

- Communicating courteously with customers by telephone, email, letter and face to face;

- Handling customer complaints or any major incidents,

- Keeping accurate records of discussions or correspondence with customers;

- Developing feedback or complaints procedures for customers to use

- Handling escalations

- Maintaining cordial relations with clients

- Improving customer service procedures, policies and standards for your organisation or department;

- Meeting with other managers to discuss possible improvements to customer service.

Interested candidates can also call- 9513114094

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