HR Executive at VMC Technologies
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VMC Technologies - Executive - CRM (1-3 yrs)
JD for Assistant CRM Executive:
Excellent communication and listening skills :
- The ability to explain complex information clearly and simply
- Good sales, retention and negotiation skills
- Plenty of drive, initiative and motivation
- An honest and trustworthy manner
- Client visit whenever required
- Interact with the customers
- Answer the queries of customers and resolve their issues
- Enhance customer experience and foster relationships
- Improve credibility and create customer loyalty
- Attention to detail
- The ability to analyses and research information
- Providing help and advice to customers using your organisation's products or services
- Communicating courteously with customers by telephone, email, letter and face to face
- Handling customer complaints or any major incidents,
- Keeping accurate records of discussions or correspondence with customers;
- Developing feedback or complaints procedures for customers to use
- Handling escalations
- Maintaining cordial relations with clients
- Improving customer service procedures, policies and standards for your organisation or department;
- Meeting with other managers to discuss possible improvements to customer service.
Key Competencies :
- Excellent verbal and written communication
- Fluent in English (mandatory)
- Fast learner who can adapt to change
- Self-motivator
- Friendly, can-do attitude
- Knowledge of excel must
- Prompt and quick turnaround capability.
- Smart and pleasing personality.
- A person ready to take on responsibilities at all times.
Key skills : Customer Service, CRM, Client Retention, Client Servicing, Client Account Management, Customer Relationship, Client Handling, Relationship Management, Customer Satisfaction,
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