11/04 HR
HR at VSS

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Vishleshan - Executive - Customer Support (0-1 yrs)

Mumbai Job Code: 70480

Positions: Customer Support Executive

Number of Positions: 02

Qualification: HSC/SSC/Under-Graduates

Location: Chandivali, Andheri East Mumbai

Shifts: Day Shift

Requirements :

- Should have Basic computer knowledge.

- Good communication and presentation skills(English/ Hindi/Regional)

- Knowledge of any regional language will be added advantage

- Answering Incoming calls and attending customer queries.

- Effectively manage large amounts of incoming calls

- Identify and assess customers needs to achieve satisfaction

- Provide accurate, valid and complete information by using the right methods/tools

- Handle complaints, provide appropriate solutions and alternatives

- Keep records of customer interactions, process customer accounts and file documents.

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